Cancellation and Return Policy for Om Saravana Bhava Mart

Cancellation Policy:

  1. Order Cancellation by Customer:
    • Orders can be canceled within 24 hours of placing them, provided they haven’t been shipped yet.
    • To cancel an order, contact our customer support team at [support contact/email].
  2. Cancellation After Shipping:
    • Once the order is shipped, cancellation requests cannot be accommodated.
  3. Automatic Cancellation:
    • If an order cannot be fulfilled due to stock unavailability or payment issues, it will be canceled automatically, and the amount will be refunded.

Return Policy:

  1. Eligibility for Returns:
    • Products can be returned if they are damaged, defective, or not as described at the time of delivery.
    • Returns are accepted within 7 days of delivery.
  2. Non-Returnable Items:
    • Perishable goods, personal care items, and products explicitly marked as non-returnable are not eligible for returns.
  3. Return Process:
    • Initiate a return request through our website or contact customer support.
    • Ensure the product is in its original packaging with all tags, labels, and accessories intact.
  4. Inspection and Refunds:
    • Once the returned product is received, it will be inspected for eligibility.
    • Refunds will be processed within 7–10 business days after approval.

Refunds:

  • Refunds are issued to the original payment method or as store credits.
  • For Cash on Delivery (COD) orders, refunds will be processed as store credits or bank transfers.

Exchange Policy:

  • Exchanges are available for defective or damaged products only.

For further assistance, please contact us